Terms & Conditions

These terms govern all purchases made through The Ocean Electric website or store, located at The Ocean Electric, Pirbari, West Medda, Brahmanbaria 3400, Bangladesh. By placing an order with us, you agree to the terms set out on this page. We may update these terms from time to time; the version published here is the one in effect.

Orders are confirmed once we verify item availability and your delivery details. Prices are listed in Bangladeshi Taka (BDT) and may change without prior notice, but the price confirmed at the time of your order will be honored.

Currently, orders are paid by Cash on Delivery (COD) — you pay in cash when your order arrives. Additional payment methods (bKash, Nagad, card) will be added in the future.

You may request cancellation of an order any time before it has been shipped or is out for delivery, by contacting us via phone or WhatsApp with your order number. Once an order has been shipped, it can no longer be cancelled and must instead be handled under our return policy below.

We reserve the right to cancel an order — for example due to stock unavailability or delivery-area limitations — in which case we will notify you and no payment will be collected.

If an item arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or refund at no extra cost to you.

Items must be unused, in their original packaging, and returned with all accessories included. Returns for reasons other than a damaged, defective, or incorrect item are handled on a case-by-case basis — please contact us before sending anything back.

Approved refunds are issued to the same method used for payment. For Cash on Delivery orders, this typically means a bank transfer, bKash, or Nagad payment to you, arranged once the returned item is received and inspected.

We deliver across Bangladesh via courier, with Cash on Delivery available nationwide. Delivery times vary by location and are estimates, not guarantees. You can check the status of an order on our order tracking page.

Questions about an order or these terms? Reach us at theoceanelectric.bd@gmail.com, by phone at +8801892-773252, or on WhatsApp.